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Where is the current on-call escalation policy?

Answer

The current policy is the “On-call v3” page in Confluence, updated after the Aug incident review. The change to page the secondary after 10 minutes was agreed in #sre.

Sources

  • On-call v3 · ConfluenceAug 2026
  • Thread in #sreAug 2026
  • SRE-214 · Incident reviewAug 2026

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Common questions.

Does Memora respect our existing permissions?
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Can we search code and discussions at the same time?
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How is this different from our tools’ built-in search?
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