Effective Date: June 28, 2025 | Last Updated: June 28, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Memora ("Company," "we," "us," or "our") governing your access to and use of the Memora website at memora.company, the Memora web application, APIs, embeddable widgets, and all related services (collectively, the "Services"). Please read these Terms carefully before using the Services. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to both you individually and the entity you represent.
Memora is an AI-powered knowledge and context engine that allows organizations to connect data sources (such as GitHub, Slack, Jira, Confluence, and other third-party platforms), build intelligent agents, and enable AI-driven search, retrieval, and contextual recommendations across organizational knowledge. The Services include, but are not limited to:
You agree that you will not use the Services to:
You retain all rights, title, and interest in and to any content, data, documents, or materials you upload, submit, or create through the Services ("User Content"). These Terms do not grant us any ownership rights in your User Content.
By uploading or submitting User Content to the Services, you grant Memora a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, reproduce, and display your User Content solely for the purpose of providing, maintaining, and improving the Services. This license terminates when you delete your User Content or your account, except to the extent required for backup, archival, or legal compliance purposes.
You acknowledge and agree that User Content may be processed by artificial intelligence and machine learning systems (including third-party AI model providers) to deliver the core features of the Services. We do not use your User Content to train general-purpose AI models. Your data is processed within the context of your workspace and is not shared with other users or organizations.
You are solely responsible for your User Content and the consequences of uploading or sharing it through the Services. You represent and warrant that you own or have the necessary rights, licenses, and permissions to submit your User Content and to authorize Memora to use it as described in these Terms.
The Services allow you to connect third-party applications and services ("Integrations"). By authorizing an Integration, you acknowledge and agree that:
Certain features of the Services may be offered under free or paid subscription plans. Pricing details are available on our website and may be updated from time to time. We will provide notice of any pricing changes to existing subscribers before they take effect.
If you subscribe to a paid plan, you agree to pay all applicable fees in accordance with the billing terms in effect at the time of your subscription. Fees are charged in advance on a monthly or annual basis, depending on the plan you select. All payments are processed through our third-party payment processor and are non-refundable except as expressly stated in these Terms or required by applicable law.
Paid subscriptions will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at [email protected].
The Services, including all software, algorithms, user interfaces, designs, text, graphics, logos, trademarks, and other intellectual property, are and shall remain the exclusive property of Memora and its licensors. These Terms do not grant you any right, title, or interest in the Services except for the limited right to use the Services in accordance with these Terms.
If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation or compensation to you.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MEMORA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, MEMORA DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE USE OF THE SERVICES (INCLUDING AI-GENERATED CONTENT) WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) ANY ERRORS IN THE SERVICES WILL BE CORRECTED; OR (D) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEMORA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL MEMORA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO MEMORA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100.00).
You agree to indemnify, defend, and hold harmless Memora, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party; or (e) your connection of any third-party service to the Services without proper authorization.
You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Services will immediately cease.
We may suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice, including but not limited to if we reasonably believe that you have violated these Terms or any applicable law. We may also terminate or suspend accounts that have been inactive for an extended period.
Upon termination, all licenses granted to you under these Terms will immediately cease. We may delete your account data within 30 days following termination, except as required by law. Sections that by their nature should survive termination shall survive, including but not limited to Sections 5 (User Content), 8 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law).
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last Updated" date, and for significant changes, by email or in-app notification at least 30 days before the changes take effect. Your continued use of the Services after any changes constitute your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Services.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.
Any dispute arising out of or relating to these Terms or the Services shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Wilmington, Delaware, and shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MEMORA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Memora regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Services.
If you have any questions about these Terms, please contact us: